FREQUENTLY ASKED QUESTIONS
How much is the shipping?
There is free shipping on all orders in the US.
If your order is being shipped outside the US:
- USD10 will be added to every 12"x 12" print on canvas and paper for the International shipping.
- USD6 will be added to every 12" x 12" print on canvas and paper for the shipping to Canada.
When will my order arrive?
US orders arrive within 8-11 business days of purchase. International orders can take approximately 8-23 business days and orders to Canada can take 9-15 business days to arrive. Once your order is shipped you will be notified via email with tracking information.
What carriers do your orders ship?
The majority of US orders are shipped via FedEx or UPS. International orders are typically shipped via DHL.
My order arrived damaged, what now?
Please contact me and describe what the damages are. Please also send photos of the damage to firstname.lastname@example.org. I will take proper action to rectify the situation, including exchange or refund, if necessary.
Which methods of payment do you accept?
I accept Visa, Mastercard, American Express and PayPal.
How can I cancel and return my order?
You may cancel or amend your order within 24 hours of purchase. I am committed to my customers and want you to be happy, and I stand by my product by offering a 100% customer satisfaction guarantee. Just return the item to me in its original condition via FedEx or UPS within 48 hours of receipt, email tracking information to , and you will be issued a refund upon receipt and inspection.
*Note: I do not provide pre-paid shipping packages or labels for return shipping.