FREQUENTLY ASKED QUESTIONS
Is shipping included?
Shipping within United States is included. International shipping is not included.
When will my order arrive?
US orders arrive within 3-5 business days. International orders can take approximately 9-14 business days. Once your order is shipped you will be notified via email with tracking information.
What carriers do your orders ship?
The majority of US orders are shipped via USPS. International orders are typically shipped via DHL or Fedex.
My order arrived damaged, what now?
Please contact me and describe what the damages are, and send me a video or images of you opening the package, and showing the damages. Forward everything to email@example.com. I will take proper action to rectify the situation, including exchange or refund, if necessary.
Which methods of payment do you accept?
I accept Visa, Mastercard, and PayPal.
How can I cancel and return my order?
You may cancel or amend your order within 24 hours of purchase. I am committed to my customers and want you to be happy, and I stand by my product by offering a 100% customer satisfaction guarantee. Just return the item to me in its original condition via USPS within 48 hours of receipt, email tracking information to firstname.lastname@example.org, and you will be issued a refund upon receipt and inspection.
*Note: I do not provide pre-paid shipping packages or labels for return shipping.
How will my painting arrive?
Each painting arrives in a box with the Certificate of Authenticity included in it. The painting is wrapped in the waterproof paper, and craft paper for protection. I put corners on the edges of a piece to better protect it during shipment. I try my best to minimize using plastic in my packaging, so bubble wrap is a big NO.
What is your mission?
"I empower you to stay true to yourself, and do what you love by bringing you the sense of serenity and harmony of the natural world through my art."
What does inspire you?
I am inspired by how everything in nature works so well together in perfect harmony. It is an amazing machine, where everything trusts in the flow of life.