FREQUENTLY ASKED QUESTIONS

How much is the shipping?

Shipping ranges USD20 - USD1000 depending on the size of the painting and the location where the work will be shipped. All fares are applied at check out. For any questions, please contact me.

When will my order arrive?

US orders arrive within 3-8 business days of purchase. International orders can take approximately 9-13 business days. Once your order is shipped you will be notified via email with tracking information.

What carriers do your orders ship?

The majority of US orders are shipped via USPS. International orders are typically shipped via DHL.

My order arrived damaged, what now?

Please contact me and describe what the damages are, and send me a video or images of you opening the package, and showing the damages. Forward everything to dinapushkarevapi@gmail.com. I will take proper action to rectify the situation, including exchange or refund, if necessary.

Which methods of payment do you accept?

I accept Visa, Mastercard, American Express and PayPal. Please contact me if you would like to pay with Cash App, Venmo, or Zelle. 

How can I cancel and return my order?

You may cancel or amend your order within 24 hours of purchase. I am committed to my customers and want you to be happy, and I stand by my product by offering a 100% customer satisfaction guarantee. Just return the item to me in its original condition via USPS within 48 hours of receipt, email tracking information to dinapushkarevapi@gmail.com, and you will be issued a refund upon receipt and inspection.

*Note: I do not provide pre-paid shipping packages or labels for return shipping.

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