FREQUENTLY ASKED QUESTIONS
Is shipping included?
- For original paintings, shipping within the United States is Free.
- For framed and unframed prints, shipping is Free Worldwide.
*If you are ordering prints from outside of the United States; Some print orders are going to be shipped from an international location. You might have to pay handling and/or customs fees upon delivery.
When will my order arrive?
- For original paintings: US orders arrive within 3-5 business days. International orders can take approximately 9-14 business days.
- For prints: for US orders, please allow 7-12 business days, and for international orders 10-19 business days.
Once your order is shipped you will be notified via email with tracking information.
What carriers do your orders ship?
The majority of US orders are shipped via USPS. International orders are typically shipped via DHL or Fedex.
My order arrived damaged, what now?
Please contact me and describe what the damages are. Also, please send me a video or/and images of you opening the package, and showing the damages. Forward everything to email@example.com. I will take proper action to rectify the situation, including exchange or refund, if necessary.
Which methods of payment do you accept?
I accept Visa, Mastercard, and PayPal.
How can I cancel and return my order?
You may cancel or amend your order within 24 hours of purchase. I am committed to my customers and want you to be happy! If you are not happy with the artwork you received, please return the item to me in its original condition via USPS/Fedex/UPS/DHL within 48 hours of receipt, and email tracking information to firstname.lastname@example.org. You will be issued a refund upon receipt and inspection.
*Note: I do not provide pre-paid shipping packages or labels for return shipping.
How will my painting arrive?
Each original painting arrives in a box with the Certificate of Authenticity included in it. The painting is wrapped in the waterproof paper, and craft paper for protection. I try my best to minimize using plastic in my packaging, so bubble wrap is a big NO, but I pack an artwork the best way I can to endure that it arrives safely.
How will my print arrive?
Framed print will arrive safely packaged in a box, and unframed print will arrive rolled in a tube. Please, be very careful while opening the shipping tube so you don't accidentally damage the print.
If you have any more questions, please contact me.